What Deposit is Required?
Deposit of 25% is required. Reservations will be confirmed upon receipt of a 25% deposit. Booking enquiries will be considered provisional until payment has been received.

When is the Final Payment Due?
Final payment of 75% must be received 6 weeks before arrival date. If booking is within 6 weeks of Arrival date 100% is payable immediately.

Do you offer holiday insurance?
No. We strongly recommend that you take out holiday, medical and cancellation insurance.

What is your cancellation policy?
Cancellations by you or any other member of your party must be in writing, calculated from the date we receive your notification. Cancellation charges are as follows:
Up to 6 weeks before arrival - loss of deposit.
4-5 weeks before arrival - 50% of total cost
3 weeks or less before arrival - 100% of total cost.

Can we have extra people to stay?
The capacity of each apartment cannot be exceeded without prior arrangement. Only those persons named on the booking form may occupy the property. We may be able to help with extra blow-up beds. Please check with us.

Do you offer discounts for long lets?
Yes, we offer discounts for long lets, but only during Nov- March.

Can we arrive early?
Your property will normally be available from 3pm. If you have an early arrival time it is often possible to leave your luggage in the property and enjoy the pool and other facilities while the property is prepared for you. Should your apartment be vacant on arrival date you will of course be allowed immediate usage.

Can we vacate the property late?
We ask that you vacate the property by 11am on your day of departure. If you have a late flight and would like to stay longer in your apartment we may be able to help but it depends on new arriving partys’ arrival time. If there are no arrivals expected that day then we can of course accommodate your request. All such arrangements must be made in advance in writing.

Are your changeover days flexible?
Yes. All our Properties are flexible as a policy to help accommodate best flight prices and availability.

Do you arrange transfers to and from the airport?
Yes, we do and we strongly recommend it as taxis are generally more expensive and not always available.
Cost one-way trip from Faro Airport to Corcovada Apartments (and vice versa) are as follows -
         Group Size 1 to 4 Passengers  €35
         Group Size 5 to 8 Passengers  €50
Fares can be paid for when you are onboard the Bus. You do not pay us.

Do you arrange car hire?
Yes we can arrange for your hire car to be collected from the airport or delivered free of charge to your apartment or villa. We recommend that you arrange car hire using our car hire partners ____. A link to their website can be found on the menu at the left, under "Car Hire".

Can we book a property online?
No. You can view rates and availability on this website but it is not possible to book directly online. Simply contact us by phone or email and we will make the booking for you.

Payment Methods Accepted ?
We usually ask for Deposits to be paid by PayPal or bank transfer, in £GBP or Euro. For balance of 75% we will accept cheques or bank transfers.
For non-UK bookings we also accept Euro payments at Mid Market rates - to avoid Currency Conversion  costs to our Clients.

Do you provide food packs?
We can arrange this on request at an additional charge through our Local Agent. Please check with us.

Can we hire cots and highchairs?
Cots and highchairs are available at our properties and are free of charge to our family guests. Please ask for these in advance and arrange at the time of booking.

Do you have WiFi + English speaking Satellite TV channels?
Yes we do in Block 34 Apartments (Penthouse 34-3-A and 2 Bedroom 34-2-C). We hope to have these sevice in Block 42 shortly.

Is maid service provided?
All properties have a weekly clean, linen and towel change. We have rarely been asked for mid week towel changes, but this can be arranged at an extra cost. A washing machine is available and a clothes rack, so towels and clothes can be dried very quickly in sunny conditions. Iron and ironing board are also provided.

Do you arrange flights?
No. But we do recommend that you search for the cheapest flights available using our flight partners Skyscanner. You will find a link to their website on the menu at the left under the heading "Cheapest Flights".

Can we rent for less than one week?
It is sometimes possible to rent for less than one week, particularly in mid or low season. We do not rent for less than 3 days.

What happens if we break something?
Where properties do not charge a deposit for breakages, we ask you to replace any simple items. Please report breakages of major items and pay for them before you leave.

What is included in the rental rate?
Weekly rental prices are inclusive of gas, water and electricity charges. We cannot, however, be held responsible for the failure of these public services.

What happens if we have a problem with the property during our stay?
We have local managers in Albufeira and you will be provided with their contact details before your arrival. Please contact them immediately if you have a problem within the Apartment.

Also, the Condominium Company, "All Year Management", who looks after Parque da Corcavada is located on site beside the entrance gates. They are on the left side as you enter the complex. Refer any problems to them except for internal apartment problems. Their sister company “ Wish List” can also help you with bookings and others services.

Do any facilities close during the year?
Swimming pools and snack bars in many resorts close from November to April. Some restaurants also close for short periods in winter, allowing staff to take their annual leave.

Can you guarantee that there will be no building works nearby?
Buildings works are being carried out all the time in every country. This is particularly so in the Algarve, where there is currently a lot of development. However, we are happy to report that none of our Corcovada properties are affected.

Is there a telephone available in each property?
As most people have mobile/cell phones these days, the rental properties no longer have telephones in them. Please ensure that your mobile/cell phone will work in Portugal before leaving your country of residence, particularly if you have a pay-as-you-go phone.

Where do we collect the key?
Key collection details will be sent to you within 4 weeks of your arrival date. Two sets of Codes will be given to you - 1 is for the main entrance door to your Block (either Block 34 or 42) and the 2^nd is a code to open the Keysafe containing all your keys. Your keys will include i) apartment door key, ii) block entrance door key and iii) block rear door key which leads to your blocks’ pool and garden area.

Can you arrange babysitting?
Yes, we can give you the number of a reliable babysitter so that you can make your own arrangements.

What is the electricity voltage in Portugal?
220/240 volts at a frequency of 50-60 Hz.

Are pets allowed in the properties?
We do not allow pets in the properties. We thank you for your understanding on this matter.

Do winter lets include cleaning and laundry changes?
Monthly winter rates always include a weekly clean unless specified otherwise.

Are there any surcharges for Christmas and New Year?
Unless the rate is specified, there is a 20% surcharge from 22 December to 3 January.

FAQs - Parque da Corcovada - Albufeira, Portugal